![]() You can make a complaint to the VBA about this matter. Any disagreement will not be arbitrated by the VBA and may require you to seek a determination from the Victorian Civil and Administrative Tribunal (VCAT). Please note: The VBA holds no responsibility for the decision of the insurance company. If you wish to seek compensation for non-compliant/defective plumbing work through the initial plumber's insurer, you will need to obtain sufficient evidence that the installation was non-compliant. Plumbing work that is listed on a compliance certificate is covered by the licensed plumber’s insurance for a period of six years. If the work was carried out by an unlicensed person, we may be able to prosecute if there is sufficient evidence, but we cannot assist in rectification. The VBA can only assist where the work was carried out by a licensed plumber, the identity of the licensed plumber can be determined, and the work was completed within the last ten years. ![]() taking the necessary action required where a licensed plumber fails to respond.liaising with the licensed plumber to rectify substantiated non-compliant plumbing work and resolve the complaint.Where your concerns relate to non-compliant/defective work, and there is sufficient evidence to support the claim, the VBA can assist with the following: Non-compliant or defective plumbing work relates to work that contravenes the regulatory requirements of the relevant plumbing standards, codes and regulations. Problems can often be resolved by having a reasonable discussion with your builder, plumber or building surveyor. Please visit the ARBV website to lodge complaint against architect. Architects Registration Board of Victoria (ARBV)ĪRBV is the entity which regulates architectural industry in Victoria and receives and investigates complaints about the professional conduct of architects.Worksafe can help with concerns about unsafe building sites.ĮSV can help with concerns about gas or electricity safety. Domestic Building Dispute Resolution Victoria (DBDRV)ĭBDRV is a free government service designed to help building owners and builders resolve residential building disputes.Call their Building Information Line on 1300 55 75 59 between 9 am and 5 pm Monday to Friday (except public holidays). They provide free and impartial advice to property owners and tradespeople on their rights and responsibilities when building or renovating. Your surveyor can help ensure your plans and the building work comply with building laws and regulations.ĬAV administers the Domestic Building Contracts Act 1995. Your council can help with planning issues or urgent safety issues relating to building work. ![]() There are many different things that can go wrong during building and plumbing projects, such as misunderstandings between property owners and builders or plumbers, contractual disputes, or work that doesn’t comply with building legislation.ĭepending on the nature of your problem, there are different organisations who can help you with your issue.
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